FAQ

General Questions

Where is the merchandise made?

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All our merchandise is made in fufillment centers based in the following locations:

Charlotte, North Carolina
Los Angeles, California
Toronto, Ontario

Who designed the strain art?

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The strain art was created by our in-house designers

What process is used to print the art onto the merchandise?

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The drop-shipping company we work with uses the Direct to Garment (DTG) method of printing.

Can I request a specific strain from Wikileaf.com that isn't currently available on the store?

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Absolutely! If there's a strain you'd like to recommend you can submit a request to hello@wikileaf.com. The strain must be from Wikileaf.com and have pre-designed art.


Shipping and Return Information

Where do you ship?

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We currently ship across the United States and Canada.

Where do the products ship from?

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All our merchandise is shipped directly from our dropshipping partner in the US and Canada. The products are shipped from one of these locations based on the fastest shipping times and product availability:

Charlotte, North Carolina
Los Angeles, California
Toronto, Ontario

How is shipping calculated?

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You will be charged a flat rate based on the country you are located in and the product you are purchasing. A small fee is added for each additional product in your order.

How long does shipping take?

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Before products are shipped they must be fulfilled by our drop-shipping partner.

Fulfillment takes 2-7 days on average.

Shipping takes 2 - 10 days on average depending on location

Do I receive a tracking number with my order?

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Yes. When your item ships you will receive a shipping notification email that will include your tracking number.

Do you accept returns?

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We don’t offer returns and but if there’s something wrong with your order, please let us know by contacting us at hello@wikileaf.com!

Do you accept exchanges?

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We don’t accept accept exchanges but if there’s something wrong with your order, please let us know by contacting us at hello@wikileaf.com!

Ordering and Billing

When do I receive a receipt?

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After your order is placed you will receive an order confirmation and invoice email.

What currencies do you accept?

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We currently accept USD.

What payment methods do you accept?

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We accept the following payment methods:

Payment Cards
- Visa
-Mastercard
-American Express
-JCB
-Diners Club
-Discover

Accelerated Checkouts
-Apple Pay

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